Fraud

Sharing of OTP is where fraud end. But where do they begin?

We have been gathering insights based on our research on instances of fraud in the recent past. And the more stories we hear, the more we realise about the countless different ways of getting defrauded. However, there is one thread that connects most of the stories we came across.

AMC

How Investment Firms Capitalised on the Bull Run of 2020

The stock markets have hit an all-time high. The kind that was unfathomable just a few weeks ago. It’s now fair to say that doomsday predictions from March have been proven wrong. This bull run has brought in a lot of first time investors. For AMCs and investment firms,

Merchants of India

I plan to build my online store on Shopify

Ribeiro's first tryst with e-commerce has not been a profitable one. However, Ribeiro realises that getting direct to customer is the best way for him to grow his brand and business.

Merchants of India

“I borrow only from those I know and trust”

Deva Rao is a Kirana store owner in Jamshedpur. Deva Store has stood in this place in the residential area of Agrico for two decades. Deva has been running this store since he was 17. He is proud of the relationship, trust and reputation he has built with his customers.

Amazon

“Delivering packages for e-commerce helped me survive the pandemic”

Samir Ghosh from Kolkata signed up to be a Delivery Partner with Amazon and shares his experience via his YouTube channel.

Shishu Mudra Loans

How a leading PSU bank is disbursing Shishu MUDRA loans in 30 minutes

IDfy is powering the digital customer journey at one of India’s top PSU banks. This is allowing it to disburse Shishu loans in less than 30 minutes.

Merchants

I've doubled my income through Swiggy

When India went into lockdown in March 2020, Ali was suddenly left with the prospect of trying to survive in Mumbai without any income. He couldn't afford it. He innovated on his business model to survive those tough months. Now, it is earning him more money than he did before.

Merchants of India

"I like to settle cash daily. Not weekly."

Ranjhana runs a vegetable shop in a prime location at the Juhu market. Mumbai. She accepts home delivery orders on the phone. But she isn't on any e-commerce app yet. Find out why.

UPI scam

Uncovering a complex UPI scam that uses social media to target victims

If you have ever come across a person seeking resolution on social media for a faulty purchase they recently made, chances are you’ve witnessed a fraud in the making. This is not to say that social media is unsafe to seek redressal for your grievances. It is fast becoming

E-Commerce

How e-commerce used technology to provide livelihood during the Pandemic

The year 2020 has not been kind. Especially to the weaker economic sections of our society. Uman Sayyed, a 19-year-old from Mumbai, was awaiting his exam results when his brother, the sole earning member of the family, went jobless. With an immediate need to support his livelihood, he started looking

Insurance

Now, Video KYC for Insurers!

Yes. An IRDAI circular dated Aug 24, 2020 has made Video KYC a legitimate way for Insurance companies to verify and onboard new customers. Video KYC was approved by the RBI in Jan 2020 for Banks and Financial Institutions. The lockdown and social distancing norms of 2020 have rapidly accelerated

HDFC Bank

Watch: HDFC Bank's Video KYC journey

It's now an open secret as to who HDFC Bank's Video KYC partner is. That's why it's especially satisfying to see a vlogger try out the Bank's Video KYC process and find it to be simple and seamless - from start to end. If you are curious about how you

Video KYC

Video KYC Success Factors that Nobody Talks About

Since the world went into this pandemic-induced lockdown, Banks and Financial Institutions have accelerated their adoption of Video KYC. With good reasons too. Factors like security and scalability of Video KYC solutions have, obviously, been most discussed and debated.  However, these are not the only factors that decide the success

Gaming

The Best in Gaming Trust IDfy

There's a reason why the best companies in Gaming trust IDfy. IDfy handles a critical part of the gamer experience that has two opposing forces - the need to be super fast with absolutely no room for error.   Every time a Gamer is withdrawing money, the Gaming company is required

Video KYC

How to onboard more customers using Video KYC

We ran Video KYC operations on our Video KYC platform. In one month, we saw a 3x rise in agent call completions. Here's how we did it.

E-Commerce

2.5x Increase in Lead Conversions with Zero Touch Onboarding

We onboarded 45,000 delivery executives for our client in one month. We more than doubled conversion rates and tripled agent efficiency while doing so. This is the inside story of how we did it.

Ecommerce

Onboarding 2 Delivery Executives per minute. Contactless.

Zero Touch Onboarding (ZTO) is ushering in the Contactless era by impacting the top of the value chain - Onboarding.

Video KYC

V for Video: Transformation of the Relationship Manager

Of all things Coronavirus, the least talked about is how it has made WFH favorite for Word of the Year 2020. Yes, we are all adjusting to this new work-culture phenomenon. No more than those for whom face-to-face interaction was core to their work. Like, Relationship Managers in Banks and

Digital KYC

KYC in the Times of Coronavirus

KYC has seen a few digitization ups and downs over the years. The Coronavirus pandemic and the resulting lockdown has rushed in few new trends in KYC. Here’s a quick snapshot.

How our business moved to WFH: An Inside Account

"Move swift as the wind and closely-formed as the wood.” ~ Art of War Sun Tzu might as well have been describing how we moved our business into a remote operating model - WFH, if you like - almost overnight. When I say ‘our business’, I mean 260 people managing mission-critical

IDfy

A Message to our Customers

As our trusted client, we want you to know that we are taking care of ourselves and the community, while ensuring your business operations continue and your goals are met.

Video KYC

10 Things You Need to Know About RBI's latest Video KYC Regulations

Here are 10 things you definitely need know to keep yourself compliant with the new regulations.

Uber

How Uber can avoid getting banned

Every time the driver starts a trip, the Uber app running on his smartphone can take his selfie and match it with the picture saved with them. Further, it can run a Liveness check to ensure that the selfie is 'live' and not a picture-of-a-picture.

REGTECH100

World's Top 100 Regulatory Technology Company...Again!

Yes, we've been selected...for the 2nd year in a row...in the REGTECH100, a list of World's Top 100 Regulatory Technology Companies released annually by FinTech Global.

Digital KYC

This will reduce customer drop-offs during Onboarding by 80%

You cannot stop customers from submitting incorrect or unusable digital documents. But you can inform them about it in the first session itself. The delay in doing so causes them to drop you and go elsewhere. This is where our Right-First-Time (RFT) API comes in.