IDfy Blog

"I like to settle cash daily. Not weekly."

Ranjhana runs a vegetable shop in a prime location at the Juhu market. Mumbai. She accepts home delivery orders on the phone. But she isn't on any e-commerce app yet. Find out why.

UPI scam

Uncovering a complex UPI scam that uses social media to target victims

If you have ever come across a person seeking resolution on social media for a faulty purchase they recently made, chances are you’ve witnessed a fraud in the making.

E-Commerce

How e-commerce used technology to provide livelihood during the Pandemic

The year 2020 has not been kind. Especially to the weaker economic sections of our society. Uman Sayyed, a 19-year-old from Mumbai, was awaiting his exam results when his brother,

Insurance

Now, Video KYC for Insurers!

Yes. An IRDAI circular dated Aug 24, 2020 has made Video KYC a legitimate way for Insurance companies to verify and onboard new customers. Video KYC was approved by the RBI in Jan 2020 for Banks and Financial Institutions. The lockdown and social distancing

HDFC Bank

Watch: HDFC Bank's Video KYC journey

It's now an open secret as to who HDFC Bank's Video KYC partner is. That's why it's especially satisfying to see a vlogger try out the Bank's Video KYC process

Video KYC

Video KYC Success Factors that Nobody Talks About

Since the world went into this pandemic-induced lockdown, Banks and Financial Institutions have accelerated their adoption of Video KYC. With good reasons too. Factors like security and scalability of Video

Gaming

The Best in Gaming Trust IDfy

There's a reason why the best companies in Gaming trust IDfy. IDfy handles a critical part of the gamer experience that has two opposing forces - the need to be super fast with absolutely no room for error. Every time a Gamer is withdrawing

Video KYC

How to onboard more customers using Video KYC

We ran Video KYC operations on our Video KYC platform. In one month, we saw a 3x rise in agent call completions. Here's how we did it.

E-Commerce

2.5x Increase in Lead Conversions with Zero Touch Onboarding

We onboarded 45,000 delivery executives for our client in one month. We more than doubled conversion rates and tripled agent efficiency while doing so. This is the inside story of how we did it.

Ecommerce

Onboarding 2 Delivery Executives per minute. Contactless.

Zero Touch Onboarding (ZTO) is ushering in the Contactless era by impacting the top of the value chain - Onboarding.

Video KYC

V for Video: Transformation of the Relationship Manager

Of all things Coronavirus, the least talked about is how it has made WFH favorite for Word of the Year 2020. Yes, we are all adjusting to this new work-culture phenomenon. No more than those for whom face-to-face interaction was core to their work.

Digital KYC

KYC in the Times of Coronavirus

KYC has seen a few digitization ups and downs over the years. The Coronavirus pandemic and the resulting lockdown has rushed in few new trends in KYC. Here’s a quick snapshot.

How our business moved to WFH: An Inside Account

"Move swift as the wind and closely-formed as the wood.” ~ Art of War Sun Tzu might as well have been describing how we moved our business into a remote operating model - WFH, if you like - almost overnight. When I say ‘our business’

IDfy

A Message to our Customers

As our trusted client, we want you to know that we are taking care of ourselves and the community, while ensuring your business operations continue and your goals are met.

Video KYC

10 Things You Need to Know About RBI's latest Video KYC Regulations

Here are 10 things you definitely need know to keep yourself compliant with the new regulations.

Uber

How Uber can avoid getting banned

Every time the driver starts a trip, the Uber app running on his smartphone can take his selfie and match it with the picture saved with them. Further, it can run a Liveness check to ensure that the selfie is 'live' and not a picture-of-a-picture.

REGTECH100

World's Top 100 Regulatory Technology Company...Again!

Yes, we've been selected...for the 2nd year in a row...in the REGTECH100, a list of World's Top 100 Regulatory Technology Companies released annually by FinTech Global.

Digital KYC

This will reduce customer drop-offs during Onboarding by 80%

You cannot stop customers from submitting incorrect or unusable digital documents. But you can inform them about it in the first session itself. The delay in doing so causes them to drop you and go elsewhere. This is where our Right-First-Time (RFT) API comes in.

Dissecting the SEBI Circular dated Nov 5

There was some excitement in the industry on November 5, 2019 when SEBI released a circular with eKYC Authentication in its headline. Is eKYC back? Can we go back to the days of Aadhaar-based authentication? Obvious questions from all concerned. We read the notice

Digital KYC

Why it's important to get digital documents 'Right First Time'

That's exactly why we've built a SDK that helps the customer get it 'right first time' at the time of uploading their documents.

AML

New AML rules bring KYC to the digital age

Reading the new Prevention of Money Laundering Act (PMLA) of August 20, can feel a bit like reading tea leaves. While we wait for clarifications and further announcements let’s take a look at what the future holds for us based on what we know so far.

RBI's 'Regulatory Sandbox Enabling Framework' Highlights

Last week, the RBI released the ‘Enabling Framework for Regulatory Sandbox’ (RS). Key highlights of the framework are summarised below: Eligible applicants - Companies incorporated and registered in India or Banks licensed to operate in IndiaFit and Proper Criteria for Selection of Participants in

Revenge in Oil: Art Talk

I enjoy art and I was nervous for my session but Oh Boy! I did not expect fifty people. But there I was, in a dark room with a projector

IDfy

Kho Kho in the Rain

This was an evening when our over-worked and hyper-pressured tech and product teams went out to let their hair down. Or, wet in this case.

RBI

Rs. 1.75 Crore Penalties for KYC Violations

The RBI is getting tough for any violations on those fronts. PNB, UCO Bank, Corporation Bank, and Allahabad Bank just the latest to be slapped with fines by the RBI to the tune of Rs 1.75 Crores. These are for non-compliance with KYC requirements and opening of current accounts.