The Illusion of Exit Interviews

Exit interviews, as we all know, involve feedback taken from an employee before leaving the company, considered for organisational improvement. Exit interviews are most effective when the data is accurate.

The trouble with exit interviews is that few people speak the truth. Some find it hard to believe that their feedback would remain anonymous. Others probably want to set the record straight and perhaps even get back at a few individuals in the organisation. Nonetheless, organisations spend a lot of time and effort conducting exit interviews and often base decisions on this data. It follows that we really should try and get the exit interview process right.

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